Let's get your photos and videos from Facebook and Instagram.

1
Request itAsk Facebook or Instagram for your photos & videos.
→
2
Wait for the emailThey prepare your file — usually a day or two.
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3
Come back & uploadWe'll remind you, then take it from there.

Video walkthrough coming soon

Request your archive

Tip: make sure you're already signed in to your account first — that takes you straight to the export page. Then move that window to the side so you can see both at once, and follow along here.

Follow along on the Facebook page.

Work through these steps in the window you just opened. Take your time — just takes a few minutes.

1 Open the page
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2 Pick your account
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3 Choose what to include
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4 Set format & quality
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5 Create export
1

Open the page

In the Facebook window, you should see a popup that says "Export your information." Click Create export.

💡 If you're not logged in, Facebook will ask you to sign in and then bring you right back here.
The 'Export your information' popup with Create export
2

Pick your account

Select your Facebook account — you'll see your name and photo. On the next screen, choose Export to device.

Choose your profile Export to device
3

Choose what to include

Click Customize information. You'll see a long list — scroll through and check only these items:

Your Facebook activity:

  • ✓ Posts
  • ✓ Stories
  • ✓ Reels
  • ✓ Live Videos
  • ✓ Groups

Personal information:

  • ✓ Profile information

Connections:

  • ✓ Friends
To protect your privacy, leave these unchecked
  • ✕ Messages
  • ✕ Security and login information
  • ✕ Ads information
  • ✕ Data logs (takes 15 days and contains nothing useful)
  • ✕ Everything in Logged information, Security, and Preferences
One thing to know: Facebook only exports photos you uploaded yourself. Photos other people tagged you in won't appear — that's a Facebook limitation, not ours.
Customize information — choose what to include
4

Set the format and quality

Back on the "Confirm your export" screen, set these three options:

  • ✓ Date range: All time
  • ✓ Format: JSON (not HTML)
  • ✓ Media quality: Higher quality
💡 JSON format is important — it's what lets us read your photo dates and captions correctly.
Confirm your export screen Date range: All time Format: JSON Media quality: Higher quality
5

Create the export

Review your settings and click Create export. Facebook will email you when your archive is ready — usually a few hours, sometimes up to a couple of days.

Heads up: once their email arrives, you have 4 days to download the file before the link expires. Check your spam folder if you don't see it.
Review your export settings Create export button
1 Open the page
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2 Pick your account
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3 Check Media only
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4 Set format & quality
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5 Start export
1

Open the page

In the Instagram window, you should see an "Export your information" popup. Click Create export.

💡 Instagram exports go through Meta's site. If you're prompted to sign in, use your Facebook or Instagram login.
Create export button
2

Pick your account

Select your Instagram account — you'll see your username and profile photo. On the next screen, choose Export to device.

Choose your profile Choose where to export
3

Check Media only

Click Customize information. Scroll through the list until you find Media — check that box only. Leave everything else unchecked.

💡 "Media" is the one that contains your photos and videos. You don't need anything else.
Customize information Media checkbox selected
4

Set the format and quality

  • ✓ Date range: All time
  • ✓ Format: JSON (not HTML)
  • ✓ Media quality: Higher quality
💡 JSON format is important — it's what lets us read your photo dates and captions correctly.
Date range setting Date range set to All time Confirm export settings
5

Start the export

Click Start export. Instagram will send you an email when your file is ready — usually a few hours, sometimes up to a couple of days.

Heads up: once their email arrives, you have 4 days to download the file before the link expires. Check your spam folder if you don't see it.
Export requested confirmation

Save your place so you can come back

Facebook and Instagram take a day or two to prepare your file. Here are two easy ways to pick up right where you left off when it's ready — use either, or both.

Email me the steps + my upload link

We'll send these instructions and the link to come back and upload — so you can do this at your own pace and won't lose your place. No spam, just that.

or
📌 Bookmark the upload page so it's one click back. Press Ctrl+D (⌘+D on a Mac), or save this link for when your file is ready:
app.everkeptphotos.com/upload

Common questions

How long does it take to get my archive from Facebook or Instagram?

After you request it, Facebook or Instagram prepares your file and emails you when it's ready — usually within a few hours, sometimes up to a couple of days for larger accounts. You don't have to wait on the page; they'll notify you by email.

Which file format should I choose when requesting my archive?

Choose JSON, not HTML. JSON is what lets everkept read your photo dates and captions correctly. Also set the date range to All time and media quality to Higher quality so you get everything at the best resolution Facebook or Instagram has stored.

Do I need to give everkept my Facebook or Instagram password?

No. everkept works from the archive file (a ZIP) you download from Facebook or Instagram. It never asks for your password and never logs in on your behalf.

Will requesting my archive change or delete anything on Facebook or Instagram?

No. Requesting your information creates a copy of your photos and videos. Your original posts stay on Facebook and Instagram exactly as they were — nothing is deleted or changed on your profile.

What happens after I download the file?

Come back to everkept and upload the ZIP file. everkept identifies the people in your photos and organizes everything by person and year into one gallery you can preview for free.